Right of withdrawal


You can revoke your contractual declaration within 14 days without giving reasons in text form (e.g. letter, fax, email) or - if the item is left to you before the deadline - by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery). To meet the cancellation deadline, it is sufficient to send the cancellation or the item in a timely manner. The revocation must be sent to:

silbaerg GmbH
Schiersandstrasse 17F
09116 Chemnitz
Tel.: +49 (0) 371 3371 7473-0
Fax: +49 (0) 371 3371 7473-9
Email: info[at]silbaerg.com


In the event of an effective revocation, the services received by both parties must be returned and, if necessary, any benefits derived (e.g. interest). If you cannot return the received service to us in whole or in part or only in a deteriorated condition, you may have to pay us compensation.[This does not apply to the transfer of items if the deterioration of the item is solely due to its inspection - as it was for example would have been possible in a store - is attributable. Furthermore, you can avoid the obligation to pay compensation for deterioration caused by the intended use of the item by not using the item as your own property and refraining from anything that would impair its value. Items that can be sent as parcels are on our You have to bear the costs of the return if the goods delivered correspond to those ordered and if the price of the item to be returned does not exceed an amount of 40 euros or if you do not yet have a higher price for the item at the time of cancellation have provided the consideration or a contractually agreed partial payment. Otherwise, the return is free of charge for you. Items that cannot be sent as parcels will be picked up from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you when you send your cancellation declaration or the item, and for us when we receive it.