GENERAL TERMS AND CONDITIONS OF BUSINESS
As of 2022-09
1. Scope These General Terms and Conditions (GTC) apply to all deliveries from silbaerg GmbH (hereinafter silbaerg) to consumers. A consumer is any natural person who concludes a legal transaction for a purpose that cannot predominantly be attributed to either their commercial or independent professional activity.
2. Contractual partner The purchase contract is concluded with the
Commercial register: Chemnitz District Court HRA 26335
VAT ID number: DE275745644
Managing owner: Dr.-Ing. Dipl.-Wirt.-Ing. Jörg Kaufmann
3. Conclusion of contract
3.1. The presentation of the products in the online shop does not constitute a legally binding offer, but rather only an invitation to order.
3.2. By clicking the order with payment button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation via email immediately after receiving your order.
4. Right of withdrawal
4.1. If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
4.2. If you as a consumer make use of your right of withdrawal in accordance with Section 4.1, you will have to bear the regular return shipping costs.
4.3. Otherwise, the regulations that are set out in detail in the following cancellation policy apply to the right of cancellation. Right of cancellation You have the right to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must contact us
+49 (0) 371 3371 7473
inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).
You can use the attached sample cancellation form, although this is not mandatory. You can also fill out and submit the sample cancellation form or another clear declaration electronically on our website (https://silbaerg.com/widerrufsbelehrung/).
If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires. Consequences of withdrawal If you withdraw from this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a different type of delivery than that offered by us). have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must deliver the goods to us or to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract (this may include the name and address of the person authorized by you to receive the goods). to be inserted) to be returned or handed over. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
- End of revocation -
(This cancellation policy applies from May 28, 2022. It does not apply to the separate delivery of goods.)
5. Prices and shipping costs
5.1. The prices stated on the product pages include statutory VAT and other price components.
5.2. In addition to the prices stated, we charge a flat rate of 8.90 euros per order for delivery within Germany. The shipping costs will be clearly communicated to you on the product pages, in the shopping cart system and on the order page.
5.3. If you pay by cash on delivery, an additional fee of 5.00 euros will be charged, which will be charged by the delivery person on site. There are no additional taxes or costs.
6.1. Delivery only takes place within Germany with GLS.
6.2. The delivery time is up to 3 days. We will point out any different delivery times on the respective product page.
7.1. Payment can be made either in advance, Paypal or cash on delivery.
7.2. If you choose the advance payment method, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.
8. Retention of title
The goods remain our property until full payment has been made.
9. Dispute Resolution
The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.